The Woburn Estate

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Bedford Estates logoThe Bedford Estates, London

VOCATIONAL TOPICS
Customer Service, Marketing, Careers 

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Session Outlines

CUSTOMER SERVICE

Customer service is one of the most important aspects of Woburn Safari Park and this excellence sets us aside from competitors. This session discusses why it is important, how we do it, internal and external customers, communications, dealing with complaints and evaluating customer service.

MARKETING

How do we get key messages about the Park to our target audience? This session looks at how and why we market the Park, the '4Ps' and market research.

CAREERS

"You work in a safari park, so you must be a zoo keeper then?" Find out about the variety of job roles within the Safari Park, the skills required to do them and meet some of the people in those roles for a question and answer session.

LEARNING OUTCOMES

  • Encourages the use of different adjectives to help describe animals
  • Understand how different animals have different adaptations
  • Understand the importance of camouflage
  • Understand the terms ‘carnivore’ and ‘herbivore’

Curriculum Links

EYFS:

  • Communication and language
  • Understanding the world

KS1:

  • Animals, including humans